Call Smarter with Tata Tele & Creative IT Solutions

Smarter Business Calls
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Creative IT Solutions, in partnership with Tata Tele Business Services, brings you Smartflo – a cloud phone system built to make customer calls easier, faster, and more professional. It works anytime, anywhere, and fits businesses of all sizes.

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Verified Calls:

Let customers know it’s really you calling with a green tick.

Easy Campaigns:

Run voice call promotions without any technical skills.

Team Inbox:

One place where your whole team can manage calls.

Smart Replies:

Build voice workflows that respond based on customer input.

Live Reports:

See what's working and where to improve with simple dashboards.

Built for All:

Whether you're a startup or a growing brand, it scales with you.

What is an IVR System?

IVR (Interactive Voice Response) is a phone system that talks to your callers, gives them choices, and connects them to the right person or info—without needing a human at the other end.

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Why Choose Smartflo with Creative IT Solutions?

Smartflo makes business calls simpler, faster, and more secure. Here’s how it helps:

Smart Call Routing

Sends each caller to the right team automatically.

Live View

Watch calls happen in real-time with an easy dashboard.

Agent Tools

Give your team features that speed up support.

Caller Stickiness

Let repeat callers talk to the same agent every time.

Quick Setup

Start in a day—no complicated hardware needed.

Secure Lines

Your customer conversations stay private.

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Types of IVR You Can Use

Multi-level IVR

Create menu options like "Press 1 for Sales, 2 for Support" that go deeper when needed.

Grows With You

Start small, and expand as your team grows. Many top businesses use it daily.

How Smartflo IVR Works

A Simple, 3-Step Calling System

Customer Dials Your Number

They call a number from your website, ad, or app.

Custom Greeting & Menu Options

A welcome message plays and offers choices through keypress.

Call Routed or Info Shared

They’re connected to the right person, or get info instantly via voice or SMS.

Thousands of Businesses Trust Smartflo

Who Can Use This?

E-commerce

  • Manage high call volumes during sales or promotions.
  • Provide instant customer support for order tracking and returns.
  • Use IVR to direct queries to relevant departments (e.g., shipping, payments).

    • Healthcare

  • Schedule and confirm patient appointments via automated calls.
  • Route emergency calls to the nearest available doctor or facility.
  • Send medication reminders or telehealth follow-ups.

    • Banking & Financial Services (BFSI)

  • Secure customer authentication via OTP calls.
  • Handle loan inquiries or credit card support through intelligent call routing.
  • Record calls for compliance and dispute resolution.

    • Real Estate

  • Automate property inquiry calls and route leads to agents.
  • Send virtual tour booking confirmations via voice or SMS.
  • Manage tenant/landlord communication for maintenance requests.

    • Travel & Hospitality

  • Process flight/hotel bookings via IVR or click-to-call.
  • Provide 24/7 multilingual support for itinerary changes.
  • Send check-in/check-out reminders via automated calls.

    • Education (EdTech/Institutions)

  • Handle admission queries with call routing to departments.
  • Conduct parent-teacher meetings via virtual call bridges.
  • Send exam updates or fee payment reminders.

    • Two-Way IVR System: Inbound & Outbound

    Inbound calls

    Used when someone calls you. Route them, send auto-replies, or handle questions.

    Outbound calls

    You call them with updates, offers, or surveys. They can press buttons to reply.

    Run Your Business Automatically With IVR

    Creative IT Solutions helps you link Smartflo to your CRMs and apps, so everything just works together—without needing tech skills.

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    Works With the Tools You Already Use

    Link Smartflo to WhatsApp, Zoho, Google Sheets, CRMs, and more. We make it all connect smoothly.

    We stopped missing customer calls. Our service is faster and better now.

    Amit Sharma,

    Retail Manager

    Easy setup, helpful team, and our support load has gone down by 30%.

    Neha Taneja,

    Clinic Admin

    ₹1.56 L

    Daily Revenue Powered by IVR

    40%

    Calls Answered Without a Human

    4X

    Increase in Response Speed

    Frequently Asked Questions

    Got Any Questions? Read Here! Before You Contact Us. ...

    It’s a way to make business calls using the internet instead of landlines.

    Yes! You can make it fit your business exactly how you want.

    Usually within a few hours. It’s a quick and easy process.

    Absolutely. We help you connect it to tools like Zoho, HubSpot, etc.

    Yes, it follows all rules and uses strong encryption.

    No worries. You get alerts, and the call can be recorded.

    Yes, we offer a free demo. Just fill out the form.

    We help you set everything up, train your team, and provide full support.